Immediate, Confidential Help Is Available

If you’re trying to figure out what to do next, you don’t have to have the right words or a full plan. It’s common to feel unsure, overwhelmed, or worried about reaching out. New Directions Shelter offers free, confidential crisis hotline support in Knox County, with advocates available 24/7 to listen and help you take the next step. Whether you call, text, or chat, you’ll connect with someone who can guide you at your pace.

What Happens When You Reach Out for Help

You don’t need to prepare anything before you call or message. The process is simple, and it starts with a real person who understands how to help in difficult moments.



  1. You Reach Out
    Call, text, or chat anytime, day or night—whatever feels safest for you.
  2. An Advocate Answers
    You’ll speak with a trained advocate who listens without judgment and focuses on your safety.
  3. You Share What You Want
    You can say as much or as little as you’re comfortable with; even one sentence is enough to begin.
  4. You Get Clear Options
    You’ll receive simple, practical options like safety planning, shelter access, or next steps based on your situation.
  5. You Decide What Comes Next
    There’s no pressure—your choices stay in your control while you get the support you need.

Ways We Can Help You Right Now

Crisis Hotline Support
When you need immediate help, calling connects you to someone who can guide you through what to do next, 24/7.


Text and Chat Options
If calling doesn’t feel safe, you can still reach out quietly and get support through text or chat.


Emergency Shelter Help
If you need a safe place to stay, advocates can explain shelter options and help you take the next step quickly.


Safety Planning
If you’re thinking about leaving or staying safer, you can create a plan with an advocate that fits your situation.


Advocacy and Support
If you’re dealing with domestic violence, sexual assault, or trafficking, you can get ongoing support and guidance locally.

You Can Reach Out Even If You’re Not Sure

Many people hesitate because they’re unsure if their situation “counts” or if they’re ready to take action. You don’t have to be certain or have everything figured out to contact New Directions Shelter. If something doesn’t feel right, that’s enough reason to talk with someone who understands and can help you sort through your options.

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Domestic Violence Support

If you’re experiencing harm or control in a relationship, you can get support, safety planning, and advocacy.

Two hands shaking in a simple black line drawing

Sexual Assault Support

If you’ve experienced sexual violence, you can talk with an advocate and get help understanding your options.

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Human Trafficking Support

If you’re concerned about trafficking, you can get confidential support and local referrals.

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Emergency Shelter

If you need a safe place right away, you can call to discuss shelter availability and next steps.